About

This is SportLogic’s internal knowledge base. It contains internal troubleshoots documentations to assist in resolving  customer support issues.

Customer Support staff should follow procedures at day start and day end.

Tools required:

1. Zendesk: customer support ticket system
2. Jira: An issue tracking tools. This is also where specific tasks are assigned.
   • http://jira.sportlogic.net.au:8080/
3. Control Panel: Sportlogic internal customer tool
4. SportLogic QuickSupport (TemaViewer): tool to access customer’s computer for trouble shoot
5. Email
6. Internal Wiki: knowledge base within SportLogic
7. Public help wiki: knowledge base for the customers
   • http://help.sportlogic.com.au/