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Archives : April-2017
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In control panel, the following support functions are available within each customer details page: View connection logs – display the logs of all user login attempts. View DBServer Log (available from WebAPI v64) – displays the latest log file of the dbserver. This is handy for investigating exceptions and errors in the customer’s server. Generate ..
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TeamViewer is a popular piece of software used for Internet-based remote access and support. TeamViewer software can connect to any PC or server, so you can remote control your partner’s PC as if you were sitting right in front of it. There are two ways of using TeamViewer when supporting Sportlogic customers. Also, before we start, ..
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The Control Panel is used to monitor the Database Servers. 1 . Login to the control panel through the link : https://cp.sportlogic.net.au/ with your username and password. 2 . Click on Customer Monitor on the left side of the page and make sure that all the database servers are up and running . If the ..
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Customer calls in saying that she has performed a transaction through ezidebit and has received the amount in her account. However, the transactions are not showing on the invoice in InTennis. Resolution : Check with the customer if she is aware of the ezidebit Download Payments option in the InTennis software. If she is not ..