As a recap and starting point, I’ve outlined our process below:
STEP 1If a payment fails, the payment is automatically rescheduled for three days time and adds the $11.95 dishonour fee to whatever the original payment amount was. 

The parents then get an automatic text message to let them know that this has been done. Our template for this is as per the below and I believe they (TRL) are happy with the same: 
TEMPLATE – Failed Payment – First Attempt SMSHi – your Billy’s Buddies payment has failed.
${debit_amount_plus_redebit_fee} has been rescheduled for ${reschedule_date}.
Please ensure fund are available.
These payments have an ‘R*’ next to them in the clients Direct Debit schedule and can also be viewed from Report > Ezidebit > View Debited Payments > Filter: Failed Payments. If it’s been rescheduled then it pops up with ‘Yes’ in the rescheduled column. If they are blank, we know we need to deal with them. STEP 2If the rescheduled payment from Step 1 fails, nothing happens to their Direct Debit but they receive a second automatic text message. 

TEMPLATE – Failed Payment – Rescheduled SMS FailedYour rescheduled Billy’s Buddies payment on ${payment_date} has failed. Please call/SMS 0403 560 387 before your child’s next Session to update your account.Emma will obviously want to change how this second text message reads but I believe once it’s ready to go, she can do this herself via Templates?